Sharpshooter Training enjoys a reputation for delivering products on time and within budget, while far exceeding customer expectations. Our primary focus is on customer service. We believe in building long-lasting relationships with our customers. In fact, historically 95% of our work has come from repeat customers and word of mouth. We work closely with our customers and keep them apprised of our progress throughout an effort. We employ a low risk approach that allows customer approval at key stages in the development process before moving on to the next stage.
While many organizations purport to use the ISD/SAT methodology, our members have 20+ years of real, practical experience in applying ISD/SAT on a daily basis to a variety of training efforts. We believe in the model and employ it to its fullest. Our application of the model is far more effective than throwing subject matter experts out and seeing what they can come up with. It is our experience and innovation in applying and tailoring the ISD/SAT process to a specific training effort that sets us apart.
Our steadfast and thorough application of ISD/SAT means “we get it right the first time.” We have very few technical content changes and virtually no instructional changes to our work. Historically we’ve had less than 2% revision between Draft and Final deliverables. We employ a vigorous quality control procedure to eliminate technical errors, typos, and programming bugs before the customer ever sees a product.
We are straightforward in our capabilities and our approach. We don’t pull a ‘bait and switch’ by promising one thing and delivering another. We don’t add bells and whistles for the sake of adding them. We place emphasis on job-realistic, performance-based training rather than the regurgitation of facts and definitions. We have a passion for what we do and it shows in the care and attention we give our target audience to ensure they receive excellent training that translates to successful performance on the job.
We share our customers’ objectives – to produce quality training materials that really train. And that remains our goal – to produce solid training on time and on budget that far exceeds customer expectations while actually training.